About ConsumerMedical

As a Medical Ally, we empower patients and families to make informed medical decisions at every point of their healthcare journey by providing compassionate, high-touch support; data-driven, evidence-based information; and deep clinical expertise.

Medical Decision Support® – Expert Medical Opinion – Claims Advocacy

Through our industry-leading solutions, we collaborate with health plans, employers and other partners to help individuals and families navigate the ever-complex healthcare system and access care from the highest quality providers—leading to better health outcomes and lower costs.

The most complete, effective treatment decision support &
expert medical opinion program. We guarantee it.


22 Years

For decades, the nation’s largest employers, health plans and exchanges have relied on our
high-touch programs to reduce costs, improve healthcare quality and empower over 3 million people.



Our personalized support is
un-matched. We pair big data on physician quality with personal preferences and medical research unique to each patient’s needs.


4:1 ROI

We’re so confident in our approach,
we put 100% of our fees at risk, guaranteeing savings to our clients. Our programs consistently
deliver a 4:1 ROI.

What it means to have a Medical Ally

To have medical information you can trust, no matter what your question is. To know that of the million+ doctors in the U.S., yours has the right experience and best results for your needs. To have an experienced health professional on your side—someone who understands what you’re going through and helps you navigate the complex healthcare system. So you can focus on getting better.

Participant Experience

Participants receive the support they need to navigate the complex healthcare system and make medical decisions with confidence.

The 5 Drivers of QUALITY CARE

After more than 20 years of experience, we have learned that when they are well-informed and engaged around five key dimensions of care, patients achieve the highest quality of care and best outcomes.


Confirmation of accurate diagnosis and better understanding of condition


Top-ranked experts with the relevant experience


Evidence-based medicine tailored to individual preferences


Highest-quality facility or Center of Excellence for surgery or treatment


Emotional, family, community, and workplace support


    “The staff was extremely helpful”


    “Knowledge is POWER and this program has
    given me the tools to gain this power.”


    “This service made me feel like I had a
    top physician in the family.”


    “I feel less stressed out!” 


    “I was given information that I
    never would have even thought to
    ask about or investigate.”


    “Thank you, thank you, thank you!”


    “I don’t feel overwhelmed as I once did.”


    “This is an exceptional program and has
    provided me a safe port in the storm.”


    “I’m rapidly on my way to
    living a more pain free life.”


    “I felt as if…she cared about me
    as if I were her only patient.”


    “As a result of the knowledge gained,
    I’m much more prepared for the surgery.”


How much can your company save?

We consistently deliver cost savings for our customers, with a book of business ROI of 4:1.
Find out how much your company could save—talk to us today!