About Us

ConsumerMedical is a leading health concierge company serving approximately 3 million individuals through some of the nation’s largest employers, health plans and private exchanges. As a Medical Ally, we guide them throughout their healthcare journey with intelligent healthcare guidance: compassionate, high-touch support; evidence-based information and resources; and deep clinical expertise.

We provide industry-leading solutions, for Medical Decision Support, Expert Medical Opinion, Claims Advocacy and more, helping individuals and families navigate the ever-complex healthcare system – whether it is driving patients to the highest quality providers, educating them about their diagnosis and treatment options, or providing emotional support and coping resources. The result is more informed decisions by engaged participants and their families, better care and health outcomes, and a better bottom line for business.

Our Story

ConsumerMedical was founded in 1996 after David Hines, CEO and founder, had a close friend who received poor quality care because she was not given the latest, best practice treatment option for her cancer. Had David’s friend had a medical ally like ConsumerMedical to provide objective and independent clinical support, her decision would have been very different and the result a far better one.

For 23 years, we’ve been there for the healthcare decisions that matter most. Our team of leading physicians, researchers and highly trained Registered Nurses supports and empowers patients and caregivers as they navigate through the complexities of dealing with a medical condition. Our intimate, one-on-one support model provides each individual with a consistent point of contact—a medical ally—throughout their entire healthcare journey, backed by a physician-led team and the latest medical research. We’re available when they need us, for as long as they need us.



Company Overview

  • ConsumerMedical is the place
    where human compassion, data
    and action come together
    to deliver
    positive clinical outcomes.