ConsumerMedical Announces Randy Hawkins, M.D. as New Chief Medical Officer

PEMBROKE, Mass. (January 25, 2018) – ConsumerMedical, a leading health care advocacy, decision support and expert second opinion company, has announced Randy K. Hawkins, M.D., FACHE has joined the organization as its new Chief Medical Officer.

“We are so pleased to have Randy join our team. Randy’s industry experience and clinical leadership, coupled with his expertise in data and analytics, product development and technology-enabled solutions design, make him uniquely positioned to help ConsumerMedical execute our business and growth strategy,” says David Hines, CEO and founder of ConsumerMedical.

“I’m thrilled to be joining ConsumerMedical, a pioneering healthcare organization that gives patients what they truly need—an ally along their entire health care journey. I am particularly excited about the work we will do together to better identify those patients who need our services the most and to do so far earlier in the process,” says Hawkins.

Hawkins is an anesthesiologist and healthcare information technology executive with 27 years of experience in healthcare and industry. He has previously served as Chief Medical Officer of Connance, Inc., Executive Vice President & Chief Medical Information Officer at Glytec and Chief Medical Information Officer at PatientKeeper.

“We are excited to benefit from Dr. Hawkins’ technology experience and innovative approach to high-quality healthcare delivery,” says Hines. “To better serve participants, ConsumerMedical made significant upgrades to its technology platform and participant portal in 2017, both enabled by Salesforce Health Cloud.”

Dr. Hawkins received a degree in biochemistry from Dartmouth College, his Doctor of Medicine degree from Georgetown University, and his anesthesiology training in Gainesville at the University of Florida. He served as a Medical Officer in the United States Navy during Operations Desert Shield and Desert Storm, and he is a Fellow of the American College of Healthcare Executives.

About ConsumerMedical – ConsumerMedical is a leading health care advocacy, decision support and expert second opinion company serving approximately 2.5 million individuals through some of the nation’s largest employers, health plans and private exchanges. The company has been serving patients and payers for over 21 years. As a Medical Ally, ConsumerMedical clinical teams guide patients through their entire healthcare journey with compassionate, high-touch support and deep clinical expertise. ConsumerMedical offers a fully integrated suite of solutions including Medical Decision Support, Surgery Decision Support, Expert Medical Opinion, Claims Advocacy, Analytics and more, helping individuals and families navigate the health care system while improving outcomes and reducing costs. ConsumerMedical’s outcomes and financial savings have been validated by independent actuaries. More information is available at