How We Work

Through our decades of experience supporting participants and their families, we have learned there are five critical factors driving cost and quality that have produced exceptional–and third-party validated–average $4:1 ROI.

With more than 23 years of experience, we know that when participants are well-informed and engaged around these five key dimensions, they achieve the highest quality of care and best outcomes.

Confirmation of accurate diagnosis and better understanding of condition


Data-driven approach to finding the best practitioners

Guidance to the
clinical plan

Data-driven approach
to finding the
best facilities

Helping the participant
and loved ones
deal with treatment

Experienced Medical Ally Team

Our physician-led team of healthcare professionals is ready to assist individuals
and families on any issue at any point in the healthcare journey.

Physician Ally

  • Reviews all cases & researches content
  • Participates in participant/family conference calls
  • Develops custom questions to ask doctors

Nurse Ally

  • Primary contact

  • Provides dedicated, ongoing coaching and support

Expert Opinion Ally

  • Collects medical records
  • Identifies highest-quality physicians for second medical opinion
  • Verifies insurance and optimizes physician network

Research Ally

  • Curates customized, evidence-based research and information
  • Personal preferences considered

Claims Ally

  • Answers EOB and coverage questions

  • Researches and resolves billing errors

Participants receive the support they need to navigate the complex healthcare system and make medical decisions with confidence.